Abstract
Under unprecedented conditions of increasing precarity in this century of disasters, changes in social media-based networked crisis communications are driving innovation in risk governance, public understanding of risk, and public online participation. We develop the concept of Networked Crisis Communications Pattern (NCCP) formed by online participation of and connections between different types of users in Weibo-based networked crisis communication. By analyzing 133,440 Weibo posts of six significant earthquakes between 2010 and 2019 through calculation of proportion and social network analysis, we present a new phenomenon: the Chinese government has “crowded out the crowd” by increasing users, posts, and positioning as distributors of crisis information. Although “crowding out” may constitute a missed opportunity for public online participation, this study draws a cooperative and collective relationship between the government and the public in Weibo-based networked crisis communication.
References
Achenbach, J. (2011, May 13). The Century of Disasters. Slate. https://slate.com/technology/2011/05/tornado-in-missouri-why-disasters-are-becoming-more-frequent-and-what-we-can-do-about-it.html
Alexander, D. E. (2014). Social Media in Disaster Risk Reduction and Crisis Management. Science and Engineering Ethics, 20(3), 717–733. https://doi.org/10.1007/s11948-013-9502-z
Blanchard, O. J. (1991). Crowding Out. In J. Eatwell, M. Milgate, & P. Newman (Eds.), The World of Economics (pp. 155–159). Palgrave Macmillan. https://doi.org/10.1007/978-1-349-21315-3_21
Boersma, K., Wolbers, J., & Wagenaar, P. (2010). Organizing Emergent Safety Organizations: The travelling of the concept “Netcentric Work” in the Dutch Safety sector. 7th International Conference on Information Systems for Crisis Response and Management. https://www.idl.iscram.org/files/boersma/2010/334_Boersma_etal2010.pdf
Büscher, M., Kerasidou, X., Petersen, K., & Oliphant, R. (2017). Networked Urbanism and Disaster. In M. Freudendal-Petersen & S. Kesselring (Eds.), Exploring Networked Urban Mobilities (pp. 59–79). Routledge. https://doi.org/10.4324/9781315201078-5
Cheng, Y. (2018). How Social Media Is Changing Crisis Communication Strategies: Evidence from the Updated Literature. Journal of Contingencies and Crisis Management, 26(1), 58–68. https://doi.org/10.1111/1468-5973.12130
Cheng, Y., Huang, Y.-H. C., & Chan, C. M. (2017). Public relations, media coverage, and public opinion in contemporary China: Testing agenda building theory in a social mediated crisis. Telematics and Informatics, 34(3), 765–773. https://doi.org/10.1016/j.tele.2016.05.012
CNNIC 43rd survey report: Government affairs Weibo. (2019). Sina. https://tech.sina.com.cn/i/2019-02-28/doc-ihsxncvf8291457.shtml
Dworkin, G. (1972). Paternalism: Monist, 56(1), 64–84. https://doi.org/10.5840/monist197256119
Ehnis, C., & Bunker, D. (2012). Social Media in Disaster Response: Queensland Police Service - Public Engagement During the 2011 Floods. ACIS 2012 Proceedings, 1–10. https://aisel.aisnet.org/acis2012/107
Flavel, S., & Hall, B. (2020). Exemplary Paternalism: A Consideration of Confucian Models of Moral Oversight. Culture and Dialogue, 8(2), 220–250. https://doi.org/10.1163/24683949-12340085
Hagar, C., & Haythornthwaite, C. (2005). Crisis, Farming & Community. The Journal of Community Informatics, 1(3), 41–52. https://doi.org/10.15353/joci.v1i3.2031
Hansen, D. L., Shneiderman, B., & Smith, M. A. (2011). Social Network Analysis: Measuring, Mapping, and Modeling Collections of Connections. In Analyzing Social Media Networks with NodeXL (pp. 31–50). Elsevier. https://doi.org/10.1016/B978-0-12-382229-1.00003-5
Hobbins, J. (2017). Between Autonomy and Paternalism: Crisis Managers’ Constructions of Citizens’ Responsibilities in the Context of Crises and Contingencies. Journal of Contingencies and Crisis Management, 25(4), 269–278. https://doi.org/10.1111/1468-5973.12151
Houston, J. B., Hawthorne, J., Perreault, M. F., Park, E. H., Goldstein Hode, M., Halliwell, M. R., Turner McGowen, S. E., Davis, R., Vaid, S., McElderry, J. A., & Griffith, S. A. (2015). Social media and disasters: A functional framework for social media use in disaster planning, response, and research. Disasters, 39(1), 1–22. https://doi.org/10.1111/disa.12092
Huang, Y.-H. C., Wu, F., & Cheng, Y. (2016). Crisis communication in context: Cultural and political influences underpinning Chinese public relations practice. Public Relations Review, 42(1), 201‑213. https://doi.org/10.1016/j.pubrev.2015.11.015
Hughes, A. L., & Palen, L. (2009). Twitter adoption and use in mass convergence and emergency events. International Journal of Emergency Management, 6(3/4), 248. https://doi.org/10.1504/IJEM.2009.031564
Imran, M., Elbassuoni, S., Castillo, C., Diaz, F., & Meier, P. (2013). Practical extraction of disaster-relevant information from social media. Proceedings of the 22nd International Conference on World Wide Web, 1021–1024. https://doi.org/10.1145/2487788.2488109
Keim, M. E., & Noji, E. (2011). Emergent use of social media: A new age of opportunity for disaster resilience. American Journal of Disaster Medicine, 6(1), 47–54. https://doi.org/10.5055/ajdm.2011.0044
King, G., Pan, J., & Roberts, M. E. (2013). How Censorship in China Allows Government Criticism but Silences Collective Expression. American Political Science Review, 107(2), 326–343. https://doi.org/10.1017/S0003055413000014
Latonero, M., & Shklovski, I. (2011). Emergency management, Twitter, and Social Media Evangelism. International Journal of Information Systems for Crisis Response and Management, 3(4), 67–86. https://doi.org/10.4018/jiscrm.2011100101
Liu, S. B., Palen, L., & Sutton, J. (2008). In search of the bigger picture: The emergent role of online photo sharing in times of disaster. Proceedings of the 5th Information Systems for Crisis Response and Management, 140–149.
Liu, Y., & Zhou, Y. (2011). Social media in China: Rising Weibo in government. 5th IEEE International Conference on Digital Ecosystems and Technologies (IEEE DEST 2011), 213–219. https://doi.org/10.1109/DEST.2011.5936628
Luo, Y., & Jiang, H. (2012). A dialogue with social media expert: Measurement and challenges of social media user in Chinese public relations practice. Global Media Journal, Canadian Edition, 5(2), 57–74.
Min, C., & Shen, F. (2021). Grievances, resources, or values? Predicting online citizen-initiated government contacts in China. Telematics and Informatics, 56, 101479. https://doi.org/10.1016/j.tele.2020.101479
Moore, M. D., & Recker, N. L. (2016). Social Capital, Type of Crime, and Social Control. Crime & Delinquency, 62(6), 728–747. https://doi.org/10.1177/0011128713510082
Nerlich, B., & Doring, M. (2007). From Mayhem to Meaning: Assessing the social and cultural impact of the 2001 foot and mouth outbreak in the UK. In B. Nerlich & M. Doring (Eds.), The social and cultural impact of Foot and Mouth Disease in the UK in 2001. Manchester University Press.
Newman, M. E. J. (2010). Networks: An Introduction. Oxford University Press.
Palen, L., Anderson, K. M., Mark, G., Martin, J., Sicker, D., Palmer, M., & Grunwald, D. (2010). A Vision for Technology-Mediated Support for Public Participation & Assistance in Mass Emergencies & Disasters. 1–12. https://doi.org/10.14236/ewic/VOCS2010.8
Palen, L., & Liu, S. B. (2007). Citizen communications in crisis: Anticipating a future of ICT-supported public participation. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 727–736. https://doi.org/10.1145/1240624.1240736
Palen, L., Vieweg, S., Liu, S. B., & Hughes, A. L. (2009). Crisis in a Networked World: Features of Computer-Mediated Communication in the April 16, 2007, Virginia Tech Event. Social Science Computer Review, 27(4), 467–480. https://doi.org/10.1177/0894439309332302
Peng, M. W., Lu, Y., Shenkar, O., & Wang, D. Y. L. (2001). Treasures in the China house: A review of management and organizational research on Greater China. Journal of Business Research, 52(2), 95–110. https://doi.org/10.1016/S0148-2963(99)00063-6
Putnam, R. D. (2007). E Pluribus Unum: Diversity and Community in the Twenty‐first Century The 2006 Johan Skytte Prize Lecture. Scandinavian Political Studies, 30(2), 137–174. https://doi.org/10.1111/j.1467-9477.2007.00176.x
Rosenthal, U., Hart, P. T., & Kouzmin, A. (1991). The bureau-politics of crisis Management. Public Administration, 69(2), 211–233. https://doi.org/10.1111/j.1467-9299.1991.tb00791.x
Sadri, A. M., Hasan, S., Ukkusuri, S. V., & Cebrian, M. (2018). Crisis Communication Patterns in Social Media during Hurricane Sandy. Transportation Research Record: Journal of the Transportation Research Board, 2672(1), 125–137. https://doi.org/10.1177/0361198118773896
Shi, P. (2012). On the role of government in integrated disaster risk governance—Based on practices in China. International Journal of Disaster Risk Science, 3(3), 139–146. https://doi.org/10.1007/s13753-012-0014-2
Shiffrin, S. V. (2000). Paternalism, Unconscionability Doctrine, and Accommodation. Philosophy & Public Affairs, 29(3), 205–250. https://doi.org/10.1111/j.1088-4963.2000.00205.x
Shklovski, I., Palen, L., & Sutton, J. (2008). Finding community through information and communication technology in disaster response. Proceedings of the 2008 ACM Conference on Computer Supported Cooperative Work, 127–136. https://doi.org/10.1145/1460563.1460584
St. Denis, L. A. S., Palen, L., & Anderson, K. M. (2014). Mastering social media: An analysis of Jefferson County’s communications during the 2013 Colorado floods. 11th International Conference on Information Systems for Crisis Response and Management, 737–746.
Steketee, M., Miyaoka, A., & Spiegelman, M. (2015). Social Network Analysis. In International Encyclopedia of the Social & Behavioral Sciences (pp. 461–467). Elsevier. https://doi.org/10.1016/B978-0-08-097086-8.10563-X
Sturgis, P., Brunton-Smith, I., Read, S., & Allum, N. (2011). Does Ethnic Diversity Erode Trust? Putnam’s ‘Hunkering Down’ Thesis Reconsidered. British Journal of Political Science, 41(1), 57–82. https://doi.org/10.1017/S0007123410000281
Summary and analysis of the latest hot news events in 2019 in China. (2019). Civiw. https://www.civiw.com/report/20190909134516
Westwood, R. I., & Chan, A. (1992). Headship and leadership. In R. I. Westwood (Ed.), Organizational Behaviour: A Southeast Asian Perspective (pp. 123–139). Longman Group.
Xie, Y., Qiao, R., Shao, G., & Chen, H. (2017). Research on Chinese social media users’ communication behaviors during public emergency events. Telematics and Informatics, 34(3), 740–754. https://doi.org/10.1016/j.tele.2016.05.023
Xu, Z., Liu, Y., Xuan, J., Chen, H., & Mei, L. (2017). Crowdsourcing based social media data analysis of urban emergency events. Multimedia Tools and Applications, 76(9), 11567–11584. https://doi.org/10.1007/s11042-015-2731-1
Zeng, J., Chan, C., & Fu, K. (2017). How Social Media Construct “Truth” Around Crisis Events: Weibo’s Rumor Management Strategies After the 2015 Tianjin Blasts. Policy & Internet, 9(3), 297–320. https://doi.org/10.1002/poi3.155

This work is licensed under a Creative Commons Attribution 4.0 International License.